Terms & Conditions

Airloom is operated by MTR Ventures LLC, trading as Airloom. When you use myairloom.com or purchase an event activation, you are contracting with MTR Ventures LLC.

By creating an account, activating an event, or continuing to use the service, you agree to these Terms & Conditions. If you use Airloom on behalf of a business or venue, you confirm you have authority to bind that organization; if you use it as an individual, you confirm you are of legal age in your jurisdiction.

Airloom is an audio and video guest book for events. Hosts create an event, share a guest link or QR code, and guests record short voice or video messages without needing an account. Messages are stored privately and are accessible to the host through their gallery.

An activation makes one event live for twelve months. Extensions add a further twelve months from the later of the current expiry or the purchase date.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms). Airloom prices are tax-inclusive: the price you see is the price you pay, wherever you order from.

You must not misuse the service. This includes, without limitation: unlawful use; fraud, spam, or deceptive practices; infringing anyone's intellectual property or privacy rights; uploading or linking to malware; probing, scanning, or attempting to breach our security; or scraping the service.

You are responsible for the content recorded at your events and for having any permissions needed to record your guests. You must maintain the confidentiality of your account credentials and are responsible for all activity under your account. You agree to provide accurate information and keep it up to date.

MTR Ventures LLC retains all ownership of the Airloom service and its intellectual property, including software, design, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the service for your activated events.

You may not reverse engineer the service, resell or redistribute it (except under a separate reseller agreement with us), or circumvent technical limits.

Your guests' recordings remain yours. You grant MTR Ventures LLC a limited license to host and process that content solely to provide the service to you.

We work hard to keep Airloom available and reliable, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, the service is provided as-is and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, MTR Ventures LLC is not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Our aggregate liability to you is capped at the fees you paid us in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, death, or personal injury where the law does not allow it.

You indemnify MTR Ventures LLC against claims arising from content recorded at your events, your unlawful use of the service, or your breach of these terms.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations.

When an event's live period ends, the host gallery remains available for a reasonable export window; after that, stored recordings may be deleted. You can download your messages individually or as a ZIP at any time while your event is live.

These terms are governed by the laws of the State of Illinois, USA, and disputes will be resolved in its courts, except where local consumer law gives you other rights.

You may not assign these terms without our consent. We may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these terms: hello@myairloom.com.